Impact of working longer hours on quality of care

We were asked by the Department of Health to investigate the impact of longer working hours on the quality of care provided in the adult social care sector.

This was following recommendation 17 in the Cavendish Review: NHS England should include the perspective of HCAs and support workers in its review of the impact of 12-hour shifts on patients and staff.

For the purposes of this research, longer working hours has been defined as working nine hours or more in any one 24 hour period, either in single or split shifts.

Key findings 

There's no right or wrong answer in relation to working hours. It seems to work for some employers and staff but not for others.

For the adult social care sector flexibility appears to be key in approaching the issue of longer working hours.

Summary - impact of longer working hours in adult social care

Final report - impact of longer working hours on quality of care