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The nominated individual is an important role for regulated providers, with a key relationship and responsibility to the Care Quality Commission (CQC).

If you're a nominated individual, it’s important you're supported to meet your responsibilities.

 

Standards and regulations in the sector

Deepen your knowledge and make sure your organisation complies.

  • Care Certificate – practical resources to help you and your registered manager(s) understand the CQC expectations of this induction process for those joining the sector.

  • Manager Induction Standards (MIS) – a measure of good practice and an induction tool for new managers or those taking up a new position. The MIS are also key if you're involved in succession planning within your organisation.

 

CQC expectations

The CQC standards can only be met if you have safe and competent staff, including leaders and managers - so it’s important that you recruit the right people, develop and lead them effectively. 

Our practical resources, seminars and consultancy support to ensure you have the right workforce to meet CQC standards.  

  • Recommendations for CQC - regulated providers: resources and services to support your recruitment and retention, learning and development and leadership and management. The 'leadership and management' section includes specific information for nominated individuals.
  • Good and outstanding (GO): see best practice, recommendations, resources, practical examples, and learning so you can meet or exceed CQC expectations. The resource includes free online guides, practical seminars and consultancy and tailored support.

 

Nominated individuals Q&A session with CQC

Duration 28 mins 44 secs

 

Develop yourself as a leader

Over 90% of services rated 'good' or 'outstanding' for being well-led by the CQC were also rated 'good' or 'outstanding' overall.

Excellent leaders and managers are needed at every level across social care to ensure high quality care. We can help you develop yourself and other leaders and managers in your organisation. 

 

Support for registered managers

As a nominated individual, you're responsible for ensuring your registered manager(s) have professional supervision and support. We're the membership organisation for registered managers in England and support managers to do just that. 

Find out more about membership

 

Network meetings

We work with registered managers to facilitate local networks across England, giving them the chance to network with like-minded colleagues who face similar, everyday challenges. Share this list of networks with your registered manager(s).

 

Quality of care

The most important aspect of what any service provides is the quality of life for the people who use it. 

 

Safe staffing

Safe staffing is about having enough staff, who have the right values and skills, to deliver high quality care and support. It involves having safe staffing levels, recruiting the right people, and ensuring staff are competent and safe to do their role. We have resources to help. 

The Adult Social Care Workforce Data Set is an online data collection service that covers the adult social care workforce in England. The service helps care providers run their business and manage their staff training needs. It can also provide access to the Workforce Development Fund (WDF), a valuable source of funding for staff training.

 

Build and maintain external relationships 

A key part of your role as a nominated individual is to develop and maintain external relationships, for example in the community and with strategic partners. Community - Asset and strength based approaches contains information, ideas and bite-size learning.

 

Shape the culture of your service

Workplace culture is the character and personality of your organisation, and having a positive workplace culture is vital to delivering high quality care and support.

  • Creating a positive workplace culture toolkit explains what workplace culture is and how you can develop a positive one in your service. 

  • A key part of having a positive workplace culture is having a strong set of workplace values and ensuring that your staff match them. Our Recruiting for values resources can help you recruit people who have the right values. 

 

Networking with other nominated individuals

As a nominated individual, you should be committed to working with others and embedding best practice. We have a dedicated network for nominated individuals.

If you're a registered manager in addition to your role as nominated individual, our area teams can signpost you to relevant registered manager networks and the availability of funding for learning and development

We also recommend contacting your local Care Association for more information.

 

Midlands and Eastern providers have a dedicated nominated individual network.

We're exploring forming networks in other areas as well, with further information to follow. 

 

I Care... Ambassadors

I Care... Ambassadors are care workers who inspire and motivate people to understand more about working in social care. Sign up and nominate your staff to become ambassadors to help you to recruit new staff to the sector, and retain existing workers too.

 

National event (in partnership with CQC)

This event, delivered in partnership with the CQC, explored the role and responsibilities of nominated individuals and what this entails from a registration and inspection perspective.

Duration 57 mins