Supporting people with everyday technology

Social care staff need to be ready to help people they support and their families to make choices about using technology to stay connected and contribute to their communities, especially while social distancing restrictions are in place.

Using technology is now as much a part of life as any other aspect of life that someone might need support with. This means social care workers and volunteers need to help people understand, choose, and use everyday technology for things like:

  • using the internet to stay up to date on guidance, apply for benefits, housing or jobs; doing online shopping or ordering repeat prescriptions
  • accessing track and trace/booking COVID-19 tests and checking results and booking vaccinations
  • video calls to get support instead of in person
  • navigation apps to check public transport times
  • mobile phones to send photos of ailments securely to their GP
  • making three-way calls when they need support to call someone about house repairs or legal issues
  • apps to track fitness, diet and nutrition, sleep, alcohol use, periods and so much more.


Our webinars resources cover the following topics:

Introduction – Identifying the barriers and risks of not having access to everyday technology

① Safety – helping people understand and balance risks and benefits

② Technology and accessibility

③ Hardware, software and practical technology

④ Creating good video 'spaces’

⑤ Supporting mental and physical health 


Register for upcoming virtual events on tech topics:

Who should attend?

People with no prior knowledge but for those that do have experience the event will provide the chance to explore any difficulties or barriers people have faced and to share learning with others.

Adult social care staff and self-advocacy groups.



Introduction – Identifying the barriers and risks of not having access to everyday technology

Acknowledging technology barriers and what people have found helpful as well as identifying the risks of not having technology and internet access.

Lead speakers:
Charlie Crabtree, Marketing & Communications Manager(KeyRing Living Support Networks) & Andrea Clark, Manager (Ace (Anglia) LTD)



Safety – helping people understand and balance risks and benefits

How to positively work out what will be useful to you and how to manage the potential risks of being online; emotional, mental wellbeing, financial and from being shown material (sexual or inciting hate). Privacy and using team viewer to help with safety.

Download Individual Risk Assessment for Loans of YVC Gadgets

Lead speakers:
Amy Broughton (Your Voice Counts) and Matthew Campbell (United Response) 



Technology and accessibility

Making sure people with sensory differences or impairments are included and have equal access and how to help people use accessible information.

Lead speakers:
Chewy and Andrea Clark (Ace Anglia) 



Hardware, software and practical technology

Amy and Peter talk about helping people using gadgets and demonstrate how to use teamviewer.

Lead speakers:
Amy Broughton and Peter Gardiner (Your Voice Counts)


Creating good video 'spaces’

Supporting people online has been new and challenging. To ensure we maintain providing 'good help' we want to ensure our online spaces hold the same warmth and welcome we work so hard to create in community spaces. A few tips here to help you create the environment online that will enable people to feel comfortable, included and confident. 

Lead speakers:
Naomi Madden (Grapevine) 



Supporting mental and physical health 


Matthew and David share tips, tricks and useful websites they have discovered to help us all stay well.

Lead speakers:
Matthew Campbell (United response) and David Mahon (Foundation for people with learning disabilities) 



 Want more information? 


Skills for Care resources on technology:


Other useful resources: